Rubbish Collection Hounslow Privacy Policy

This Privacy Policy explains how Rubbish Collection Hounslow collects, uses, stores and protects personal data belonging to our customers in the Hounslow area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Collection Hounslow customers, whether individual or business, who use our services within the Hounslow area.

By using our services, contacting us, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will always process your personal data in a fair, lawful and transparent manner.

Who we are and how to contact us

Rubbish Collection Hounslow is a waste and rubbish collection service operating in the Hounslow area. For the purposes of data protection law, we are the data controller of the personal data we collect about you. This means we are responsible for deciding how and why we hold and use your personal data.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or on your service documentation.

What personal data we collect

We collect personal data that is necessary to provide our services, manage our relationship with you and comply with our legal obligations. The types of personal data we may collect include the following.

Identification and contact details such as full name, address, postcode, telephone number and email address.

Service information such as property type, access instructions, collection preferences, details of the services you have requested, service history and customer support communications.

Billing and payment information such as billing address, payment method details provided to us, records of payments made, and related accounting and invoicing data.

Communication records such as emails, phone call notes, online enquiries, complaints and feedback that you provide to us.

Technical and usage data where applicable such as IP address, device information and basic usage information generated when you visit our website or digital platforms, to the extent necessary for security and service delivery.

We normally collect personal data directly from you, for example when you contact us by phone or email, request a quote, book a collection, complete a form, or communicate with our staff. We may also receive certain data from third parties, such as referral partners or payment providers, where this is necessary to provide or manage your service.

Lawful basis for processing your data

We only process your personal data where we have a lawful basis to do so under data protection laws. The main lawful bases we rely on are the following.

Contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide rubbish collection services, manage your account, arrange collections and handle payments.

Legal obligation. We process certain information because we are legally required to do so, for example to comply with waste management regulations, tax and accounting requirements, and to respond to lawful requests from authorities.

Legitimate interests. We process some personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. These interests include improving our services, managing our business operations, preventing fraud, ensuring site security, handling queries and complaints, and keeping appropriate records.

Consent. Where we rely on your consent, for example for specific types of marketing communications not covered by another lawful basis, we will clearly ask you for this and explain how you can withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes.

To provide and manage your rubbish collection services, including scheduling collections, confirming bookings, contacting you about access or changes, and providing customer support.

To manage billing and payments, including issuing invoices, processing payments, handling payment queries and keeping financial records.

To respond to your requests, enquiries and complaints, and to communicate with you about your service and any issues that arise.

To manage our relationship with you, including updating you about important service information, changes to our terms, and this Privacy Policy.

To improve and develop our services, including internal analysis, staff training and quality control.

To comply with legal and regulatory obligations, including record keeping, responding to authorities and managing disputes.

To send you marketing communications about our services where we are permitted to do so by law and where you have not opted out of receiving such communications.

Sharing your personal data with processors and other parties

We do not sell your personal data. However, we may share your personal data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy and where we have a lawful basis to do so.

We use data processors who process personal data on our behalf and according to our instructions. These may include IT and hosting providers, customer relationship management systems, payment processors, outsourced customer service providers, email and SMS communication platforms, and document storage providers. We ensure that our processors are subject to appropriate contractual obligations to protect your personal data and only process it in accordance with our instructions.

We may also share your personal data with professional advisers such as accountants, auditors, insurers and legal advisers where necessary for the management of our business and to obtain professional advice.

In some circumstances, we may share your personal data with public or law enforcement authorities, regulators or courts where we are legally required to do so or where it is necessary to protect our legal rights or the rights of others.

If our business is subject to a reorganisation, merger or transfer, we may share relevant personal data with the parties involved as part of that process, subject to appropriate confidentiality and data protection safeguards.

Data retention and storage

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting obligations. When deciding how long to keep data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means.

Customer account and service information is generally retained for the duration of your relationship with us and for a period after it ends, to allow us to respond to queries, handle disputes, and comply with legal obligations. Financial and transaction records are usually retained for a period required by tax and accounting laws. Communication records may be kept for a reasonable period to allow us to manage our relationship with you effectively.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.

International transfers

Where we use service providers or systems located outside the United Kingdom that involve the transfer of personal data, we will ensure that appropriate safeguards are in place to protect your data in line with applicable data protection laws. These safeguards may include standard contractual clauses or other legally recognised transfer mechanisms.

How we protect your personal data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, unauthorised access, alteration or disclosure. These measures include access controls, secure storage, staff training and regular review of our security practices.

While we take reasonable steps to protect your data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and any relevant authorities where we are legally required to do so.

Your data protection rights

You have a number of rights under data protection law in relation to your personal data. These rights apply to all Rubbish Collection Hounslow customers in the Hounslow area, subject to certain conditions and legal exceptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and does not apply where we need to retain the data for legal or contractual reasons.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to data portability. Where our processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit that data to another controller.

Right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or your service documents. We may need to verify your identity before responding to your request and we will respond within the time limits set by law.

You also have the right to lodge a complaint with the Information Commissioners Office if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us in the first instance.